IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THE FOLLOWING CONDITIONS BEFORE MAKING YOUR BOOKING.
RESERVATION AND DEPOSIT
Please complete and forward the Booking Form accompanied by a deposit of 30% per person to Vietland Holidays or your travel agent to arrive within 3 days of receiving confirmation that the company is holding space for you. Vietland Holidays reserves the right to correct any errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is only an indication of the final price and is subject to confirmation in writing.
RECEIPT OF DEPOSIT
By sending a deposit the client agrees to be bound by the terms and conditions set forth in this brochure.
BALANCE OF PAYMENT
The final balance of the travel arrangements is due at Vietland Holidays no later than 60 days prior to the confirmed tour departure date as confirmed by acceptance of the booking. Failure to pay in full by the due date may result in additional costs which will be passed on as a late payment fee of no less than $30 per booking or cancellation at the discretion of the company. Vietland Holidays reserves the right to request a partial payment of the final balance more than 60 days prior to departure (eg: airfare portion) in the event that airline tickets need to be issued by our office or by our operators overseas. Payments by credit cards will incur a fee.
Bookings made less than 60 days prior to departure will incur a late booking fee of no less than $30 per booking which is payable along with the final payment. Payment must be made in full within 3 days after the company confirms that it is holding space. If payment is not so made, Vietland Holidays shall have the right to cancel the booking at its discretion. The bookings may also incur additional fees including any applicable urgent visa processing fees. Bookings made less than 30 days prior to departure will incur a late booking fee of $50 per booking and must be paid along with the final payment at the time of booking. These bookings may also incur additional fees. Vietland Holidays does not process visa applications for bookings made less than 30 days prior to departure but customers are entitled to apply for their own visas.
PRICES & SURCHARGE
Our trip prices are based on currency exchange rates published by XE (http://www.xe.com/). We reserve the right to impose surcharges up to 28 days before departure due to unfavorable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes or if government action should require us to do so. In such instances we will be responsible for the first 2% of the additional costs and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. We will not surcharge any booking for travel within the validity of this brochure once paid in full. Air Passenger Duty is included in the price of your air inclusive trip. In view of the current volatility of world oil prices, a fuel supplement may be added to the price of your holiday at the time of booking. Please note that a levy of up to 2.35% may be applied to all purchases made by credit card.
AIRLINE FUEL LEVY SURCHARGE
Since 2004 all airlines servicing flights to Asia have been charging a fuel levy surcharge, on top of the normal airline ticket price, in order to cover the increased cost of aviation fuel. As fuel prices have fluctuated, so too has the amount the airlines charge for this levy. This amount is detailed against every tour featured in this brochure and will also be advised to you at the time of your booking and is subject to change until your airline ticket is issued.
AMENDMENT & BOOKING FEES
The following fees will apply:
- Amendments to confirmed and deposited itineraries outside of 30 days prior to departure where the value of the booking is decreased - $25 per change (a change to the booking that increases the value will incur no fee).
- Amendments within 30 days of departure - $50 per change.
- Transferring between tours (outside 60 days) - $100 per person.
- Transfer fees must be paid at the time of change.
- Transferring between tours (within 60 days) - See ‘Cancellation by Customer’ for applicable fees and details.
- Reissue of airline tickets - From $100 per person (other fees may apply)
- Bookings of only 3 nights accommodation or less - $30 per booking
- Rail tickets and passes only - $50 per booking
- Once a booking is confirmed name transfers are not permitted as this will be regarded as a cancellation.
TRAVELLING WITH THE CHILDREN
It’s difficult for us to have a standard percentage discount for children because there's considerable variation among hotels and other service providers. Some provide free cots and sometimes a third bed, others charge for the facilities or don't offer them at all. Some provide a free crèche, child minding and/or children's entertainment programmes, others charge, and the rest offer minimal child facilities or none at all. Discounts, where offered, vary greatly from hotel to hotel.
Vietnam Airlines child policy is 75% of the adult fare for children aged from 2 to 12, 10% of the adult fare for a baby in arms, and full fare above twelve years old. Vietnam Railways allow children under five to travel free of charge, and reduce the adult fare by 50% for children aged from five to ten years old.
Our normal practice is to work out the price as normal. If your child or children are eligible for discounts, the price on the itinerary will be given separately. In general, anyone older than 12 is unlikely to qualify for a discount. The amount of discount for children that qualify will vary according to the places you visit and the means of travel.
- So we will charge around 75% of tour cost for the child from 4 - 12 years old
- Free of charge for one child who is under the age of 4 years old when accompanied by at least two full paying adults and share the same room with adults. There will be charged 50% if any usage of airfare on tour.
CANCELLATION BY CUSTOMER
All cancellations must be made in writing to Vietland Holidays and will be subject to the following cancellation charges from the date the written cancellation is received:
- 30 Days before trip commencement: 80% will be refunded
- 14 Days before trip commencement: 70% will be refunded
- 7 Days before trip commencement: 60% will be refunded
- No refund for cancellations within 5 days before departure.
- Any ‘no show’; 100% of total tour cost
In the event of a cancellation any refunds will be less administration fees including visa, transfer fees, airline cancellation fees and any applicable amendment fees. Regrettably cancellation charges and fees cannot be waived. There can be no exceptions. No refund will be made for any unused portions of the holiday after the departure date. Please note that employees of any overseas company or staff of Vietland Holidays outside Australia or Vietnam are not authorised to give any guarantees or agreements to customers in respect of refunds or any other matters.
CANCELLATION BY Vietland Holidays
Vietland Holidays reserves the right to cancel or vary a tour prior to departure due to insufficient numbers. In such an event alternative guaranteed travel dates will be offered. Should these options not be acceptable Vietland Holidays will refund the full price paid, less visa cost. If a tour is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Vietland Holidays will refund all monies prior to departure less visa cost and any cancellation fees levied by airlines and other third parties. Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of tour services by independent operators to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the tour service provider and Vietland Holidays shall not be liable for any claim whatsoever arising from such events.
REFUSAL OF CARRIAGE
Vietland Holidays retains the right to remove customers from our group tours for reasons that impact on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of customers to undertake the arrangements of the tour, unsocial or unruly behaviour, or the carriage of prohibited substances and materials.
HOTEL DESCRIPTIONS, MAPS & PICTURES
Hotel descriptions featured in this brochure are based on current hotel guides provided by suppliers and contractual agreements. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routings, location or services. Vietland Holidays has made reasonable enquiries to verify that the descriptions and details are accurate but does not warrant that they are.
It is strongly recommended that all customers travelling with Vietland Holidays are adequately covered by insurance for the duration of their travel arrangements. Vietland Holidays cannot in any way be made liable for any additional cost incurred by the customer on any tour.
All customers are required to familiarise themselves with any health requirements specific to the countries being visited. All customers are given a Medical Information Form and Tour Dossier with their quote or deposit documents. Customers who are aged 70 years or over, or with a pre-existing condition that affects their fitness to travel, or any medical/dietary requirements must complete and return this document with their Booking Form. All customers should visit their doctor for these aforementioned purposes and/or to confirm that they are physically able to undertake the day-to-day requirements of the tour. Should any ailments either exist at the time of booking, or arise before their departure from your country, the customer must inform Vietland Holidays of these by completing a Medical Information Form.
Single travellers on fully inclusive group tours may avoid paying the Single Hotel Room Option by opting to travel on a ‘willing to share’ basis. Vietland Holidays will endeavour to match a single traveller with another suitable single traveller. In the event that we are unable to confirm a share partner, Vietland Holidays will confirm a single room at all hotel accommodation and waive the Single Hotel Room Option. Single Cruise Cabin Option fees are applicable for any cruise components and cannot be waived. Single Rail Compartment Option fees are applicable for any rail components and cannot be waived. For independent itineraries the single supplement indicated is based on pricing for one twin room and one single room.
Tipping is a firm and expected element in the tourism industry today and our destinations are no exception. The nominated tip amount is to be given to your National Escort/Local Guides at the beginning of your group tour upon arrival at your destination and they will do all the necessary tipping on your behalf. The amount payable for each group tour is shown in the tour price based on a minimum of 10 passengers travelling. Vietland Holidays will advise the exact amount required per person in each currency in your final documentation. Tipping amounts will range based on the tour itinerary and length and are subject to change at any time. Tipping for all other independent travel is not compulsory and is at the customer’s own discretion.
Shopping can be fun and entertaining, especially in local markets, where many copies of international brand names can be purchased for next to nothing. However, Vietland Holidays, its staff and employees are not qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited and the security of using a credit card to purchase such goods. In all cases the purchasing of goods and the use of a credit card for those transactions is entirely at the customers own risk and at all times the customer must use their own discretion.
PASSPORT & VISSA
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for six months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Trip Notes for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
Vietland Holidays (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the supplier and all services are subject to the laws of the country where the services are provided. The Company acts only as an agent for the owners, contractors and suppliers of transportation and/or other related travel services provided and assumes no responsibility for the loss, theft or damage to baggage or property or for any injury, illness or death or for any damages or claims whatsoever caused arising directly or indirectly from accidents, loss, theft or damage to person or property, delays, transport failure, strikes, wars and uprisings or acts of God etc. over which the Company has no control. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times.
Please note that seatbelts are not compulsory by law in many of our destinations ( Thailand, Vietnam, ) and therefore the local people largely choose not to wear them. For this reason local operators may or may not have seatbelts in vehicles or they may be hidden underneath protective seat covers. It is recommended that where seatbelts are available customers must use them and remain seated at all times while the vehicle is moving. As such customers acknowledge that seatbelts may not be available and therefore travel at their own risk. Customers warrant that they shall not make any claim howsoever arising for injury or damage in respect of, arising from or contributed to by the absence of seatbelts and hereby release Vietland Holidays from all such claims.
COMPLAINTS OR CLAIMS
At Vietland Holidays we are committed to ensuring that we deal with complaints effectively and efficiently. Should the customer not be satisfied with any aspect of their arrangements they must immediately inform the National Escort or Local Guide who will endeavour to resolve the issue at the time. If this is not possible and you wish to lodge a complaint or claim this must be done in writing to Vietland Holidays in Vietnam or your country (or emailed to firstname.lastname@example.org ) within 30 days of the date of the completion of your Vietland Holidays arrangements. Relevant receipts and substantiating evidence must be attached to the letter of claim.
Airlines featured in this brochure do not by virtue of their endorsement represent themselves either as contracting with any purchaser of a holiday from Vietland Holidays or as having any legal relationship with such a purchaser. Frequent flyer miles may not be accrued on some packaged fares. For details, contact our office.
By providing email and postal addresses on the Booking Form you have agreed to receive correspondence from Vietland Holidays which may contain marketing, specials and promotional material.
Tour itineraries and prices in this brochure are accurate at the time of printing and prices are based on exchange rates as at 19 July 2012. Once a customer has paid the deposit, the price of the tour is guaranteed, subject to any increase in fuel surcharge, tipping, tax changes or levies imposed by any government or their agencies or any airline. The prices for tours after 01 January 2014 are subject to change without notice. The departure dates of tours after 31 March 2014 are subject to change due to future airline schedules. Vietland Holidays reserves the right to make alterations to itineraries, departure dates and prices due to circumstances beyond their control.
The Price Guarantee excludes current airline fuel surcharge and tipping. The Price Guarantee applies to the deposited group tour departure only. Any costs incurred due to a change of tour or departure is the responsibility of the customer.
It is the travel agents’ responsibility to ensure that all invoice and itinerary details and documentation issued by Vietland Holidays are correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Conditions.
LAW OF CONTRACT
This contract is governed by the laws of of Vietnam and any legal action arising therefrom shall be litigated only in the appropriate court in that state having jurisdiction in that claim.